CX MasterBytes
Sheena Joseph
How do you build the foundations of Customer Experience in your organization?
How do you craft genuine, authentic customer experiences with today's people, processes, and technology?
Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India’s corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to master CX foundations and navigate challenges with clarity and empathy. This guide explores the latest practices in People, Process, and Technology, offering many bytes of wisdom to build a robust CX framework. It provides authentic engagement principles and sharp solutions, debunking myths while offering humorous anecdotes from the frontlines of experience management across diverse sectors. Dive into this essential handbook for executives and leaders seeking to elevate their CX journey and drive meaningful impact in Products, Industries, Business, and Customer segments for your work.
Duration - 3h 22m.
Author - Sheena Joseph.
Narrator - Ruby.
Published Date - Friday, 12 January 2024.
Copyright - © 2024 Sheena Joseph ©.
Location:
United States
Description:
How do you build the foundations of Customer Experience in your organization? How do you craft genuine, authentic customer experiences with today's people, processes, and technology? Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in India’s corporate arena. Drawing from her extensive experience with leading business houses, Sheena shares invaluable stories, strategies, and insights to master CX foundations and navigate challenges with clarity and empathy. This guide explores the latest practices in People, Process, and Technology, offering many bytes of wisdom to build a robust CX framework. It provides authentic engagement principles and sharp solutions, debunking myths while offering humorous anecdotes from the frontlines of experience management across diverse sectors. Dive into this essential handbook for executives and leaders seeking to elevate their CX journey and drive meaningful impact in Products, Industries, Business, and Customer segments for your work. Duration - 3h 22m. Author - Sheena Joseph. Narrator - Ruby. Published Date - Friday, 12 January 2024. Copyright - © 2024 Sheena Joseph ©.
Language:
English
Opening Credits
Duration:00:00:10
A Note from Sheena
Duration:00:02:07
Acknowledgements
Duration:00:00:55
An Introduction
Duration:00:02:00
A Note on How to Use CX MasterBytes
Duration:00:02:10
Your Best Shot Every Year!
Duration:00:03:31
Them and Us
Duration:00:06:16
Living Roots
Duration:00:02:47
The Tenets
Duration:00:03:36
Winners
Duration:00:03:16
I Apologise
Duration:00:02:13
Ring Out
Duration:00:02:55
Soaring
Duration:00:03:08
Codes of Honour
Duration:00:03:29
Adipoli
Duration:00:02:41
Talk to Me
Duration:00:03:24
Sir/Madam
Duration:00:02:29
The Myths
Duration:00:03:18
Smile, You are on Camera
Duration:00:03:17
Smiling Channels
Duration:00:03:29
Live & Laugh
Duration:00:03:11
Fit You
Duration:00:03:26
The Sprint
Duration:00:02:15
Good to Great
Duration:00:03:19
Horses for Courses
Duration:00:03:33
B&C
Duration:00:03:17
Connects
Duration:00:03:14
The Cycle
Duration:00:03:21
Money
Duration:00:03:08
Each One
Duration:00:03:34
Why?
Duration:00:02:48
Come on Aboard!
Duration:00:02:23
Certify for Success
Duration:00:03:22
The Mind
Duration:00:03:12
Polka Dots
Duration:00:03:21
Are You There Yet?
Duration:00:03:43
Murphy
Duration:00:02:53
Tech Tango
Duration:00:04:17
All That I Do
Duration:00:03:36
In Your Shoes
Duration:00:03:30
Never
Duration:00:04:49
First Amongst Equals
Duration:00:03:24
Music & Jobs
Duration:00:02:59
KISS
Duration:00:03:20
Getting Closer
Duration:00:03:11
Map my World!
Duration:00:03:13
Frameworks
Duration:00:03:11
Y the Y
Duration:00:03:39
The Ruler
Duration:00:03:24
Maths!
Duration:00:02:40
What They Said & What They Meant!
Duration:00:04:30
Keep the Money Rolling
Duration:00:03:54
In and Out
Duration:00:03:04
The Basics
Duration:00:02:50
Perfect Shots
Duration:00:02:57
Batman & Robin
Duration:00:03:38
Dreams
Duration:00:03:15
Everywhere
Duration:00:03:19
Shades of Service
Duration:00:02:03
C U Soon
Duration:00:03:24
What Not to Do
Duration:00:02:41
Power
Duration:00:03:31
WIIFM
Duration:00:02:00
All of You
Duration:00:03:08
Watch out for CX MasterBytes Volume 2 as Your New Compass
Duration:00:00:52
About the Author
Duration:00:01:27
Ending Credits
Duration:00:00:02