Call Center Connections
Peter Lyle DeHaan
This audiobook is narrated by a digital voice.
Running a call center is hard. But it can also be rewarding.
Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes.
Experience a thriving center operation and become a leader in customer service with Call Center Connections.
Benefits:
What's inside:
Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience.
Discover:
Don't miss out on the opportunity to improve your call center operations and exceed customer expectations.
Get your copy of Call Center Connections today.
Duration - 3h 35m.
Author - Peter Lyle DeHaan.
Narrator - Digital Voice Maxwell G.
Published Date - Thursday, 16 January 2025.
Copyright - © 2024 Peter DeHaan ©.
Location:
United States
Networks:
Peter Lyle DeHaan
Digital Voice Maxwell G
Call Center Success Series
Rock Rooster Books
English Audiobooks
Findaway Audiobooks
Description:
This audiobook is narrated by a digital voice. Running a call center is hard. But it can also be rewarding. Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes. Experience a thriving center operation and become a leader in customer service with Call Center Connections. Benefits: What's inside: Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience. Discover: Don't miss out on the opportunity to improve your call center operations and exceed customer expectations. Get your copy of Call Center Connections today. Duration - 3h 35m. Author - Peter Lyle DeHaan. Narrator - Digital Voice Maxwell G. Published Date - Thursday, 16 January 2025. Copyright - © 2024 Peter DeHaan ©.
Language:
English
Opening Credits
Duration:00:00:09
Are You in or Out?
Duration:00:08:13
OPERATIONS AND MANAGEMENT
Duration:00:00:24
Answering the Call Is Just the First Step
Duration:00:02:16
Is Your Management Style Hurting Your Call Center?
Duration:00:03:33
Responding to Call Traffic Fluctuations
Duration:00:04:22
The Importance of Channel Consistency
Duration:00:03:48
Call Center Shrinkage
Duration:00:08:47
The Fast-Food Factor
Duration:00:07:05
We Can Do That
Duration:00:04:22
Do You Survey Your Callers?
Duration:00:04:30
Seven Tips to Conduct Engaging Customer Surveys
Duration:00:04:24
How to Combat Survey Fatigue
Duration:00:03:56
STAFFING
Duration:00:00:27
A Positive Attitude
Duration:00:03:33
The Art of Finding a Call Center Manager
Duration:00:03:28
Be Nice
Duration:00:04:07
Be Careful What You Say
Duration:00:04:32
Don’t Make Extra Work for Your Agents
Duration:00:04:25
Work-At-Home Opportunities
Duration:00:04:03
The Benefits of Home-Based Call Center Agents
Duration:00:04:18
Work-at-Home for Everyone
Duration:00:03:58
Managing a Distributed Workforce
Duration:00:03:10
CUSTOMER SERVICE
Duration:00:00:31
Service Sold It
Duration:00:03:01
Five Tips for Agent Customer Service Success
Duration:00:03:35
Start Great Customer Experience with Customer Service Essentials
Duration:00:03:50
Don’t Forget the Human Touch
Duration:00:04:26
Amaze Your Customers . . . or Annoy Them
Duration:00:02:48
How Would You Like Us to Contact You?
Duration:00:04:17
How to Enhance the Customer Experience
Duration:00:04:46
What Kind of Customer Experience Do You Provide?
Duration:00:04:32
Is Being Effective Good Enough?
Duration:00:04:55
Your Company Is Only as Good as Your Weakest Link
Duration:00:04:29
Customer Service: You Can Do It the Easy Way or the Hard Way
Duration:00:03:40
Customer Service Recovery
Duration:00:03:21
TECHNOLOGY
Duration:00:00:39
What’s Your Technology Strategy?
Duration:00:03:31
Social Media and the Contact Center
Duration:00:04:25
Consider How Artificial Intelligence Can Help Us in the Call Center
Duration:00:04:19
Will Customer Service Chatbots Ruin Customer Service?
Duration:00:04:05
Chatbots Should Learn from the Errors of IVR
Duration:00:04:04
Strategic Call Distribution
Duration:00:05:40
Is the Future Your Friend or Foe?
Duration:00:04:32
STRATEGY
Duration:00:00:37
A Brief History of Call Centers Versus Self-Service
Duration:00:04:12
Are You a Call Center or a Contact Center?
Duration:00:02:57
Is Your Call Center a Profit Center or a Cost Center?
Duration:00:03:40
Developing Your Callback Strategy
Duration:00:03:50
It All Depends
Duration:00:06:24
Optimizing Your Call Center
Duration:00:03:16
Benchmarking
Duration:00:06:09
Business Improvement Groups
Duration:00:05:34
Call Center Innovation Provides Fresh Opportunities
Duration:00:02:34
Is Your Call Center Ready for Anything?
Duration:00:04:04
What book do you want to read next?
Duration:00:00:20
About Peter Lyle DeHaan
Duration:00:00:41
Closing Credits
Duration:00:00:24