Closing Confidence: Standout Strategies For Sales Success
Jackson Sweeney
This audiobook is narrated by a digital voice.
Within the book's pages, readers will discover an array of strategies and insights on how to confidently navigate the closing phase of a sales conversation. By learning how to effectively overcome objections, build rapport, and understand their customer's needs, salespeople will gain an edge in an increasingly competitive market. This comprehensive resource incorporates expert advice, real-life examples, and actionable tips to help sales professionals master the art of closing deals. Through empowering techniques, Closing Confidence empowers readers to exude confidence, establish credibility, and achieve outstanding sales success.
Duration - 3h 29m.
Author - Jackson Sweeney.
Narrator - Digital Voice Madison G.
Published Date - Monday, 20 January 2025.
Copyright - © 2025 Christopher Jones Marino ©.
Location:
United States
Networks:
Jackson Sweeney
Digital Voice Madison G
Christopher Jones Marino
English Audiobooks
Findaway Audiobooks
Description:
This audiobook is narrated by a digital voice. Within the book's pages, readers will discover an array of strategies and insights on how to confidently navigate the closing phase of a sales conversation. By learning how to effectively overcome objections, build rapport, and understand their customer's needs, salespeople will gain an edge in an increasingly competitive market. This comprehensive resource incorporates expert advice, real-life examples, and actionable tips to help sales professionals master the art of closing deals. Through empowering techniques, Closing Confidence empowers readers to exude confidence, establish credibility, and achieve outstanding sales success. Duration - 3h 29m. Author - Jackson Sweeney. Narrator - Digital Voice Madison G. Published Date - Monday, 20 January 2025. Copyright - © 2025 Christopher Jones Marino ©.
Language:
English
Chapter 1: Introduction 7
Duration:00:00:01
- Brief overview of the concept of service selling techniques 8
Duration:00:02:11
- Discuss why closing deals with confidence is crucial for success in service selling 11
Duration:00:01:57
- Introduce the importance of mastering various closing techniques 14
Duration:00:02:26
Chapter 2: Understanding the Service Sales Process 17
Duration:00:05:40
- Explain the service sales process from start to finish 24
Duration:00:02:29
- Discuss the key stages of the process and the significance of building relationships with clients 27
Duration:00:04:01
- Highlight the role of effective communication in service selling 32
Duration:00:03:01
Chapter 3: Building Confidence in Selling 36
Duration:00:03:51
- Explore the importance of confidence in service selling 41
Duration:00:02:20
- Provide strategies for building and improving confidence 44
Duration:00:03:20
- Discuss the impact of mindset on closing deals successfully 48
Duration:00:03:43
Chapter 4: Understanding the Customer 52
Duration:00:02:33
- Explain the significance of understanding the customer's needs, desires, and pain points 55
Duration:00:02:04
- Discuss methods for effectively researching and evaluating customer preferences 58
Duration:00:03:06
- Provide tips for building strong customer relationships 62
Duration:00:02:26
Chapter 5: Effective Sales Presentations 65
Duration:00:02:27
- Discuss the importance of delivering impactful sales presentations 68
Duration:00:03:06
- Explain how to structure a compelling sales presentation 72
Duration:00:02:56
- Provide techniques for engaging the customer and conveying the value of the service 76
Duration:00:02:56
Chapter 6: Overcoming Objections 80
Duration:00:02:42
- Explore common objections faced in service selling and the importance of addressing them 83
Duration:00:03:21
- Discuss effective strategies for overcoming objections and turning them into opportunities 87
Duration:00:03:27
- Provide examples and practical tips for successfully handling objections 91
Duration:00:02:52
Chapter 7: Closing Techniques 95
Duration:00:03:16
- Introduce various closing techniques applicable in service selling 99
Duration:00:02:39
- Explore techniques like the assumptive close, the alternative choice close, and relationship-based closing 102
Duration:00:02:14
- Provide real-life examples and scenarios for each closing technique 105
Duration:00:02:37
Chapter 8: Building Confidence through Rapport-Building 108
Duration:00:01:39
- Discuss the role of rapport-building in service selling 110
Duration:00:01:56
- Explore techniques for establishing a genuine connection with the customer 113
Duration:00:03:38
- Explain how to leverage rapport to enhance confidence and close deals successfully 117
Duration:00:03:01
Chapter 9: Overcoming Sales Anxiety 121
Duration:00:03:17
- Address common sales anxiety and how it affects service selling 125
Duration:00:02:44
- Provide strategies and exercises for overcoming sales anxiety 128
Duration:00:02:48
- Highlight the importance of self-awareness and resilience in managing sales-related stress 131
Duration:00:03:11
Chapter 10: Delivering Exceptional Customer Service 135
Duration:00:04:03
- Explore the correlation between exceptional customer service and successful service selling 140
Duration:00:02:39
- Discuss techniques for delivering outstanding customer service throughout the sales process 143
Duration:00:03:33
- Explain how exceptional service can contribute to long-term customer relationships and repeat business 147
Duration:00:02:19
Chapter 11: Negotiation and Persuasion Techniques 150
Duration:00:03:54
- Introduce negotiation and persuasion techniques relevant to service selling 154
Duration:00:03:29
- Discuss strategies for successfully negotiating deals with customers 158
Duration:00:03:15
- Provide tips for persuading customers to commit to a service purchase 162
Duration:00:02:27
Chapter 12: Building Trust and Credibility 165
Duration:00:03:34
- Explore the significance of trust and credibility in service selling 169
Duration:00:02:27
- Provide techniques for establishing trust with customers 172
Duration:00:02:52
- Discuss the importance of transparent and ethical practices in building credibility 175
Duration:00:02:25
Chapter 13: Handling Difficult Customers 178
Duration:00:02:42
- Address the challenges posed by difficult customers in service selling 181
Duration:00:02:57
- Discuss strategies for managing challenging situations and maintaining professionalism 184
Duration:00:02:48
- Explore ways to turn difficult customers into satisfied clients 187
Duration:00:03:04
Chapter 14: Emotional Intelligence in Service Selling 191
Duration:00:02:59
- Explore the role of emotional intelligence in service selling 195
Duration:00:02:09
- Discuss how emotional intelligence can enhance relationships and influence the customer's decision-making process 198
Duration:00:02:39
- Provide tips for developing emotional intelligence skills in service selling 201
Duration:00:03:00
Chapter 15: Upselling and Cross-Selling Techniques 204
Duration:00:02:47
- Introduce the concept of upselling and cross-selling in service selling 207
Duration:00:02:12
- Discuss techniques for identifying upselling and cross-selling opportunities 210
Duration:00:02:56
- Provide strategies for positioning additional services to maximize revenue 214
Duration:00:02:47
Chapter 16: The Power of Testimonials and Referrals 217
Duration:00:02:46
- Discuss the influence of testimonials and referrals on service selling success 220
Duration:00:02:29
- Provide tips for obtaining and utilizing authentic customer testimonials 223
Duration:00:02:59
- Explore strategies for cultivating a network of referral sources 226
Duration:00:03:23
Chapter 17: Leveraging Technology in Service Selling 230
Duration:00:03:21
- Discuss the role of technology in modern service selling 234
Duration:00:02:54
- Explore various tools and platforms that can enhance the sales process 237
Duration:00:02:48
- Provide guidance on utilizing technology effectively to close deals confidently 240
Duration:00:03:53
Chapter 18: Continuous Learning and Professional Development 244
Duration:00:03:19
- Discuss the importance of ongoing learning and development in service selling 248
Duration:00:02:31
- Explore various resources and methods for staying updated on industry trends and best practices 251
Duration:00:03:51
- Highlight the role of continuous learning in boosting confidence and maintaining a competitive edge 255
Duration:00:01:48
Chapter 19: Conclusion 257
Duration:00:00:01
- Encourage readers to continue refining their service selling skills with confidence 258
Duration:00:01:55