
Cross-Selling and Upselling
Ajah Excel
This audiobook is narrated by a digital voice.
The key to sustainable growth isn’t just acquiring new customers—it’s maximizing the value of the ones you already have. Cross-Selling and Upselling: Maximizing Revenue from Every Customer is your ultimate guide to increasing revenue and strengthening customer relationships through smarter selling strategies.
This book explores how businesses of all sizes can effectively introduce additional products or upgrades to customers in a way that feels natural, valuable, and beneficial. From building trust to leveraging data, this guide equips you with the tools to turn every interaction into a growth opportunity.
Inside, you’ll learn how to:
Identify the best opportunities for cross-selling and upselling in your business.
Craft tailored offers that enhance customer satisfaction and loyalty.
Use data and customer insights to make personalized, relevant recommendations.
Train your team to recognize and seize sales opportunities in real time.
Measure the impact of cross-selling and upselling on your bottom line.
Packed with case studies, actionable frameworks, and proven techniques, Cross-Selling and Upselling helps you strike the perfect balance between maximizing revenue and providing exceptional customer experiences.
If you’re ready to grow your revenue without chasing new leads, this book will show you how to unlock the full potential of your existing customers. Turn every sale into a bigger win and take your business to the next level!
Duration - 4h.
Author - Ajah Excel.
Narrator - Digital Voice Archie G.
Published Date - Monday, 20 January 2025.
Copyright - © 2025 Ajah Excel ©.
Location:
United States
Description:
This audiobook is narrated by a digital voice. The key to sustainable growth isn’t just acquiring new customers—it’s maximizing the value of the ones you already have. Cross-Selling and Upselling: Maximizing Revenue from Every Customer is your ultimate guide to increasing revenue and strengthening customer relationships through smarter selling strategies. This book explores how businesses of all sizes can effectively introduce additional products or upgrades to customers in a way that feels natural, valuable, and beneficial. From building trust to leveraging data, this guide equips you with the tools to turn every interaction into a growth opportunity. Inside, you’ll learn how to: Identify the best opportunities for cross-selling and upselling in your business. Craft tailored offers that enhance customer satisfaction and loyalty. Use data and customer insights to make personalized, relevant recommendations. Train your team to recognize and seize sales opportunities in real time. Measure the impact of cross-selling and upselling on your bottom line. Packed with case studies, actionable frameworks, and proven techniques, Cross-Selling and Upselling helps you strike the perfect balance between maximizing revenue and providing exceptional customer experiences. If you’re ready to grow your revenue without chasing new leads, this book will show you how to unlock the full potential of your existing customers. Turn every sale into a bigger win and take your business to the next level! Duration - 4h. Author - Ajah Excel. Narrator - Digital Voice Archie G. Published Date - Monday, 20 January 2025. Copyright - © 2025 Ajah Excel ©.
Language:
English
Opening Credits
Duration:00:00:10
Introduction
Duration:00:04:30
Chapter 1: Understanding Customer Lifetime Value (CLV)
Duration:00:10:52
Chapter 2: The Psychology Behind Cross-Selling and Upselling
Duration:00:10:47
Chapter 3: Identifying Opportunities for Cross-Selling
Duration:00:10:51
Chapter 4: The Art of Upselling
Duration:00:11:49
Chapter 5: Personalization as the Foundation
Duration:00:12:35
Chapter 6: Building Trust Through Cross-Selling and Upselling
Duration:00:12:41
Chapter 7: Timing is Everything
Duration:00:10:49
Chapter 8: Leveraging Technology for Success
Duration:00:12:17
Chapter 9: Crafting Irresistible Offers
Duration:00:11:23
Chapter 10: The Role of Pricing Strategies
Duration:00:11:26
Chapter 11: Cross-Selling and Upselling in E-Commerce
Duration:00:12:00
Chapter 12: Brick-and-Mortar Approaches
Duration:00:12:16
Chapter 13: Cross-Selling and Upselling in Service-Based Businesses
Duration:00:12:18
Chapter 14: Measuring the Impact
Duration:00:13:35
Chapter 15: Overcoming Customer Resistance
Duration:00:12:32
Chapter 16: Ethical Cross-Selling and Upselling
Duration:00:13:34
Chapter 17: Creating a Cross-Selling and Upselling Culture
Duration:00:13:14
Chapter 18: Industry-Specific Strategies
Duration:00:12:41
Chapter 19: Real-Life Success Stories
Duration:00:10:56
Conclusion: Your Cross-Selling and Upselling Roadmap
Duration:00:07:19
Closing Credits
Duration:00:00:11