Delightful Journeys: Mastering Service Design For Extraordinary Experiences
Aria Rose Russell
This audiobook is narrated by a digital voice.
Delightful Journeys takes readers on an enlightening expedition into the world of service design, uncovering the secrets behind crafting outstanding experiences. Through captivating stories and practical insights, this book acts as a guide in honing the art of designing services that go above and beyond expectations. Filled with valuable techniques and tools, it empowers readers to master the art of service design and create extraordinary experiences for their customers. Whether you're a business owner aspiring to enhance customer satisfaction or a designer passionate about revolutionizing the service industry, Delightful Journeys offers a comprehensive roadmap to perfect your skills and shape unforgettable experiences. Embark on a transformative journey and unleash your full potential in service design, revolutionizing the way businesses connect with their customers.
Duration - 3h 40m.
Author - Aria Rose Russell.
Narrator - Digital Voice Archie G.
Published Date - Monday, 20 January 2025.
Copyright - © 2025 Robert Lowl Londagin ©.
Location:
United States
Networks:
Aria Rose Russell
Digital Voice Archie G
Robert Lowl Londagin
English Audiobooks
Findaway Audiobooks
Description:
This audiobook is narrated by a digital voice. Delightful Journeys takes readers on an enlightening expedition into the world of service design, uncovering the secrets behind crafting outstanding experiences. Through captivating stories and practical insights, this book acts as a guide in honing the art of designing services that go above and beyond expectations. Filled with valuable techniques and tools, it empowers readers to master the art of service design and create extraordinary experiences for their customers. Whether you're a business owner aspiring to enhance customer satisfaction or a designer passionate about revolutionizing the service industry, Delightful Journeys offers a comprehensive roadmap to perfect your skills and shape unforgettable experiences. Embark on a transformative journey and unleash your full potential in service design, revolutionizing the way businesses connect with their customers. Duration - 3h 40m. Author - Aria Rose Russell. Narrator - Digital Voice Archie G. Published Date - Monday, 20 January 2025. Copyright - © 2025 Robert Lowl Londagin ©.
Language:
English
Chapter 1: Introduction 6
Duration:00:00:01
- Definition and overview of service design thinking 7
Duration:00:01:57
- Importance of crafting exceptional experiences 9
Duration:00:02:26
- Brief history and evolution of service design thinking 12
Duration:00:03:06
Chapter 2: Understanding Customer Needs 15
Duration:00:03:27
- The role of empathy in service design 19
Duration:00:02:44
- Methods and techniques for collecting customer insights 22
Duration:00:03:30
- Creating customer personas 26
Duration:00:02:34
Chapter 3: Mapping the Customer Journey 29
Duration:00:02:29
- Importance of customer journey mapping 32
Duration:00:02:53
- Steps involved in mapping the customer journey 35
Duration:00:03:57
- Identifying touchpoints and pain points in the customer journey 39
Duration:00:02:41
Chapter 4: Design Thinking Process 42
Duration:00:01:49
- Introduction to the design thinking framework 44
Duration:00:02:00
- Steps involved in the design thinking process 46
Duration:00:03:03
- Applying design thinking to service design 49
Duration:00:02:28
Chapter 5: Service Blueprinting 52
Duration:00:03:57
- Overview and benefits of service blueprinting 56
Duration:00:02:17
- Creating service blueprints 59
Duration:00:02:47
- Incorporating touchpoints and interactions in service blueprints 62
Duration:00:03:10
Chapter 6: Ideation and Concept Development 65
Duration:00:03:44
- Generating innovative ideas for service improvements 69
Duration:00:02:03
- Conducting brainstorming sessions 71
Duration:00:03:35
- Prototyping service concepts 75
Duration:00:02:17
Chapter 7: Testing and Iterating 78
Duration:00:02:56
- The importance of testing and user feedback in service design 82
Duration:00:02:11
- Methods for conducting user testing 84
Duration:00:03:52
- Incorporating user feedback in service improvements 88
Duration:00:02:15
Chapter 8: Implementing and Delivering the Service 91
Duration:00:03:04
- Translating the service concept into reality 95
Duration:00:02:41
- Collaborating with stakeholders for successful implementation 98
Duration:00:02:26
- Overcoming challenges in delivering the service 101
Duration:00:03:47
Chapter 9: Measuring and Assessing Service Experiences 105
Duration:00:02:26
- Approaches for measuring service experiences 108
Duration:00:03:57
- Metrics and key performance indicators in service design 112
Duration:00:03:19
- Methods for gathering customer feedback 115
Duration:00:03:31
Chapter 10: Collaborating and Co-Creating with Customers 119
Duration:00:02:35
- Engaging customers in the service design process 122
Duration:00:02:38
- Co-creation methods and techniques 125
Duration:00:02:52
- Benefits of involving customers in service design 128
Duration:00:02:41
Chapter 11: Designing for Different Service Contexts 131
Duration:00:03:15
- Understanding varying service contexts 134
Duration:00:03:01
- Design considerations for physical, virtual, and hybrid services 137
Duration:00:02:26
- Adapting service design strategies for different industries 140
Duration:00:03:55
Chapter 12: Service Design Thinking in Organizational Culture 144
Duration:00:05:20
- Embedding service design thinking in organizational culture 149
Duration:00:02:14
- Leadership's role in nurturing a design-driven culture 152
Duration:00:03:28
- Overcoming resistance to change 156
Duration:00:03:41
Chapter 13: Building Service Design Teams 160
Duration:00:02:48
- Characteristics of successful service design teams 163
Duration:00:02:58
- Complementary skills required in service design teams 166
Duration:00:03:45
- Creating a collaborative and inclusive team environment 170
Duration:00:03:20
Chapter 14: Leveraging Technology in Service Design 174
Duration:00:04:25
- Impact of technology on service design thinking 179
Duration:00:03:48
- Incorporating digital tools in the service design process 183
Duration:00:02:18
- The role of automation and AI in enhancing service experiences 185
Duration:00:03:01
Chapter 15: Collaborative Partnerships in Service Design 188
Duration:00:02:22
- Building partnerships with external organizations 191
Duration:00:04:13
- Collaborating with stakeholders for mutual benefit 196
Duration:00:02:31
- Case studies of successful collaborative partnerships 199
Duration:00:04:10
Chapter 16: Designing Sustainable Service Experiences 203
Duration:00:04:43
- Importance of sustainability in service design 207
Duration:00:02:56
- Designing services considering environmental and social impact 210
Duration:00:03:26
- Strategies for creating sustainable service experiences 213
Duration:00:03:28
Chapter 17: International Perspectives on Service Design Thinking 216
Duration:00:06:38
- service design thinking practices worldwide 223
Duration:00:03:10
- Cultural considerations in service design 226
Duration:00:02:38
Chapter 18: Future Trends in Service Design Thinking 229
Duration:00:03:52
- Emerging trends and opportunities in service design 233
Duration:00:02:24
- Predictions for the future of service design thinking 236
Duration:00:03:11
- Implications for organizations and service design practitioners 239
Duration:00:02:58
Chapter 19: Conclusion 241
Duration:00:00:01
- Final thoughts on the importance of service design thinking 242
Duration:00:02:08