Developing and Using Emotional Intelligence at Work
Richard Skiba
This audiobook is narrated by a digital voice.
This book is a guide to understanding and developing emotional intelligence (EI) in the workplace. It is designed to help individuals identify their own emotional strengths and weaknesses, recognize personal stressors, and understand how these emotions impact their work environment. By developing self-awareness and control over emotional responses, the book provides tools for modelling positive workplace behaviours that reflect effective emotional management and includes workplace practical exercises that can be used to develop emotional intelligence skills.
The book emphasizes the importance of self-reflection and feedback in improving one's emotional intelligence. It offers strategies for responding to the emotional states of co-workers, recognizing emotional cues, and developing a plan to address a range of emotional expressions in the workplace. It also highlights the significance of flexibility and adaptability when dealing with others and considers the emotions of colleagues when making decisions.
Moreover, the book is aimed at leaders and managers who wish to foster a positive emotional climate in their teams. It guides readers on how to provide opportunities for others to express their thoughts and feelings, assist in understanding the impact of behaviour and emotions, and encourage the self-management of emotions among team members. By doing so, it aims to build productive relationships and maximize workplace outcomes.
The content is also relevant for customer service professionals, as it includes strategies for using emotional intelligence to enhance customer experience. Additionally, the book provides an emotional intelligence test to help readers assess their current level of EI and identify areas for improvement.
Overall, this book is suited for anyone looking to improve their emotional intelligence in a professional setting, whether they are team members, managers, or customer service representatives. It is particularly beneficial for those who seek to create a positive work environment, improve interpersonal relationships, and achieve better outcomes through the effective management of emotions.
Duration - 7h 30m.
Author - Richard Skiba.
Narrator - Digital Voice Cole G.
Published Date - Monday, 20 January 2025.
Copyright - © 2024 Richard Skiba ©.
Location:
United States
Description:
This audiobook is narrated by a digital voice. This book is a guide to understanding and developing emotional intelligence (EI) in the workplace. It is designed to help individuals identify their own emotional strengths and weaknesses, recognize personal stressors, and understand how these emotions impact their work environment. By developing self-awareness and control over emotional responses, the book provides tools for modelling positive workplace behaviours that reflect effective emotional management and includes workplace practical exercises that can be used to develop emotional intelligence skills. The book emphasizes the importance of self-reflection and feedback in improving one's emotional intelligence. It offers strategies for responding to the emotional states of co-workers, recognizing emotional cues, and developing a plan to address a range of emotional expressions in the workplace. It also highlights the significance of flexibility and adaptability when dealing with others and considers the emotions of colleagues when making decisions. Moreover, the book is aimed at leaders and managers who wish to foster a positive emotional climate in their teams. It guides readers on how to provide opportunities for others to express their thoughts and feelings, assist in understanding the impact of behaviour and emotions, and encourage the self-management of emotions among team members. By doing so, it aims to build productive relationships and maximize workplace outcomes. The content is also relevant for customer service professionals, as it includes strategies for using emotional intelligence to enhance customer experience. Additionally, the book provides an emotional intelligence test to help readers assess their current level of EI and identify areas for improvement. Overall, this book is suited for anyone looking to improve their emotional intelligence in a professional setting, whether they are team members, managers, or customer service representatives. It is particularly beneficial for those who seek to create a positive work environment, improve interpersonal relationships, and achieve better outcomes through the effective management of emotions. Duration - 7h 30m. Author - Richard Skiba. Narrator - Digital Voice Cole G. Published Date - Monday, 20 January 2025. Copyright - © 2024 Richard Skiba ©.
Language:
English
Developing and Using Emotional Intelligence at Work
Duration:00:00:04
Chapter 1 - Introduction
Duration:00:13:22
Chapter 2 - Identifying Your Own Emotional Strengths and Weaknesses
Duration:00:34:58
Chapter 3 - Identifying personal stressors and own emotional states related to the workplace
Duration:00:46:01
Chapter 4 - Developing Awareness of Own Emotional Triggers and Using this Awareness to Enable Control Emotional Responses
Duration:00:19:04
Chapter 5 - Modelling Workplace Behaviours that Demonstrate Management of Emotions
Duration:00:26:34
Chapter 6- Using Self-Reflection and Feedback from Others to Improve Development of Own Emotional Intelligence
Duration:00:17:45
Chapter 7 - Responding to the Emotional States of Co-workers and Assess Emotional Cues
Duration:00:22:19
Chapter 8 - Developing a Plan for Identifying and Responding to a Range of Emotional Expressions
Duration:00:26:45
Chapter 9 -Demonstrating Flexibility and Adaptability in Dealing with Others
Duration:00:22:11
Chapter 10 - Taking into account the emotions of others when making decisions
Duration:00:21:53
Chapter 11 - Providing Opportunities for Others to Express their Thoughts and Feelings
Duration:00:41:29
Chapter 12 - Assisting others to understand the effect of their behaviour and emotions on others in the workplace
Duration:00:20:58
Chapter 13 - Encouraging the Self-Management of Emotions in Others
Duration:00:27:27
Chapter 14 - Encouraging Others to Develop Their Own Emotional Intelligence to Build Productive Relationships and Maximise Workplace Outcomes
Duration:00:20:25
Chapter 15 - Encouraging a Positive Emotional Climate in the Workplace
Duration:00:22:18
Chapter 16 - Using the Strengths of Workgroup Members to Achieve Workplace Outcomes
Duration:00:26:31
Chapter 17 - Strategies For Communicating with a Diverse Workforce that has Varying Expressions of Emotion
Duration:00:18:52
Chapter 18 - Using Emotional Intelligence to Enhance Customer Experience
Duration:00:21:52