The Economics of Emotion
Kyle M.K.
In a world dominated by bottom lines and balance sheets, “The Economics of Emotion” by Kyle M.K. offers a refreshing perspective: true success comes from recognizing emotion as the most valuable asset. This insightful guide goes beyond traditional business metrics to reveal how emotions shape every aspect of our lives and, consequently, our businesses.
Drawing from his extensive time with renowned brands like Apple, Disney, and The Ritz-Carlton, Kyle M.K. provides a compelling roadmap for creating emotionally rich customer and employee experiences. By utilizing emotional intelligence and fostering community, you can transform your company culture, improve employee retention, and increase customer loyalty. These changes not only build a brand that resonates deeply with people but also drive sustained business success. Embrace the new era of business where emotions lead to extraordinary outcomes.
Duration - 4h 37m.
Author - Kyle M.K..
Narrator - Cynthia Ray.
Published Date - Thursday, 11 January 2024.
Copyright - © 2018 Kyle M.K. ©.
Location:
United States
Description:
In a world dominated by bottom lines and balance sheets, “The Economics of Emotion” by Kyle M.K. offers a refreshing perspective: true success comes from recognizing emotion as the most valuable asset. This insightful guide goes beyond traditional business metrics to reveal how emotions shape every aspect of our lives and, consequently, our businesses. Drawing from his extensive time with renowned brands like Apple, Disney, and The Ritz-Carlton, Kyle M.K. provides a compelling roadmap for creating emotionally rich customer and employee experiences. By utilizing emotional intelligence and fostering community, you can transform your company culture, improve employee retention, and increase customer loyalty. These changes not only build a brand that resonates deeply with people but also drive sustained business success. Embrace the new era of business where emotions lead to extraordinary outcomes. Duration - 4h 37m. Author - Kyle M.K.. Narrator - Cynthia Ray. Published Date - Thursday, 11 January 2024. Copyright - © 2018 Kyle M.K. ©.
Language:
English
Opening Credits
Duration:00:00:21
Dedication & Preface
Duration:00:05:46
Chapter 1: How We Got Here
Duration:00:16:49
Chapter 2: A Beginner's Guide to Emotion
Duration:00:13:08
Chapter 3: The Core Emotions
Duration:00:46:37
Chapter 4: Guiding with Purpose
Duration:00:26:24
Chapter 5: Leading with Emotion
Duration:00:37:49
Chapter 6: Developing Culture
Duration:00:51:27
Chapter 7: Designing for Emotion
Duration:00:36:30
Chapter 8: Developing Relationships
Duration:00:38:53
Conclusion
Duration:00:03:02
Ending Credits
Duration:00:00:36