The Ops Authority

In this episode of The Ops Authority podcast, I’m joined by Annie Hillman, founder of 1428 Financial, for a transparent conversation about the real financial considerations behind scaling an agency. Whether you're seeing a spike in demand or dreaming of building a team, you need to hear what Annie has to say about pricing, budgeting, and profitability. I also share my own experiences with different trying both models, including what didn’t work, what finally did, and what you can do to make the smartest, most profitable decision for your own path. Connect with Annie: Website: http://www.1428financial.com Instagram: https://www.instagram.com/1428financial/ For full show notes, check out www.TheOpsAuthority.com/podcast/275 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you ever felt overwhelmed by a fast-moving leader, unsure how to elevate yourself from implementation to strategy, or in need of a stronger support system? You’re not alone. In this episode of The Ops Authority Podcast, I’m sitting down with my trusted friend and operations expert, Lynette Robinson, to answer the most pressing questions from our community. Together, we’re tackling real-life scenarios and sharing practical, actionable advice that will help you feel more confident, empowered, and successful as an operator. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/274 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Ever feel like you’re shouting into the void, hoping your dream clients will magically appear? You’re not alone! In this episode, marketing expert and author of Market Your Genius, Nikki Nash, spills her step-by-step client acquisition blueprint—helping you find, attract, and actually land the right clients without wasting time on the wrong ones. Learn how to identify your ideal clients, create impactful connections, and build a strategy that works for your unique strengths. This episode is your go-to guide for client success. Get ready for real talk, real strategies, and real results. Connect with Nikki: Website: https://nikkinash.co Instagram: https://instagram.com/nikkinashofficial Facebook: https://www.facebook.com/NashNikki For full show notes, check out www.TheOpsAuthority.com/podcast/273 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

AI is everywhere right now, and if you’re an operator, you may be wondering, “Will AI replace my job?” In this episode, I break down the reality of the role of AI in operations and what it means for our future. While AI can help with automation, efficiency, and content creation, it cannot replace the human insight, emotional intelligence, and adaptability that make operators essential. I’ll walk you through six key areas where operators remain indispensable and how AI can actually enhance, rather than threaten, our roles. If you’ve been worried about AI taking over, this episode will give you the confidence and clarity you need. For full show notes, check out www.TheOpsAuthority.com/podcast/272 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Cassie, a graduate of the Director of OPS Certification program, shares her inspiring journey of stepping into operations and building a thriving business. This episode highlights the importance of emotional intelligence and resourcefulness in creating impactful systems, the game-changing Strategic Mapping Model™ for launching and growing a business, and why trusting the process is key to success. Gain valuable insights and practical tools to help you build a fulfilling career in operations while staying aligned with your personal and professional goals. Connect with Cassie: Website: https://www.thejugglingbuddha.com/ Instagram: https://www.instagram.com/thejugglingbuddha/ Facebook: https://www.facebook.com/profile.php?id=100074161226349 LinkedIn: https://www.linkedin.com/in/cassie-f-36848572/ For full show notes, check out www.TheOpsAuthority.com/podcast/271 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, we’re exploring how operations professionals can confidently articulate their value and make meaningful connections. From crafting a clear, concise message to leveraging local networking strategies, we discuss practical tips that can elevate your career and business. Whether you're just starting as a new business owner or looking to refine your niche, this episode is packed with actionable insights to help you define your role, build a strong local network, and set yourself up for long-term success. Tune in for expert advice on how to stand out and thrive as an operations professional. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/270 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

For the past three years, I have been honored to gather together some amazing peers who’s big hearts for service are unmatched. We come together to do a State of the Union address. This always gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always massive learning, growth, and innovation. In this second part, we’re discussing excitements for service providers, the most desirable services, industries hiring, and emerging trends for 2025. We’re sharing the value of AI for service providers, the growth opportunities in audio services, and the value of strategic planning skills moving forward. Establishing a solid online presence, using customized outreach techniques, and tapping into local business communities for opportunities are some of the valuable strategies that will help you attract your ideal clients in 2025. For full show notes, check out www.TheOpsAuthority.com/podcast/269 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Today on The Ops Authority Podcast, we’re discussing the business lessons we learned from 2024 and strategies we believe will help you thrive in 2025. We’re sharing our views on the role of AI in service providing, strategies for new service providers, and helpful visibility strategies for 2025. Determining what no longer works will help you strategize and focus on what will help you grow and scale your business as a service provider. For full show notes, check out www.TheOpsAuthority.com/podcast/268 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

After transitioning from decades as an educator, Sophia discovered her talent in digital marketing, particularly SEO and LinkedIn. She explains the power of LinkedIn over platforms like Facebook or Instagram for service providers to build meaningful client relationships. We discuss the benefits of leveraging organic marketing in platforms like LinkedIn over paid marketing, and how to simplify content creation. This episode is packed with practical advice for using LinkedIn as a service provider to build a professional brand, establish yourself as an industry thought leader, and attract potential clients. For full show notes, check out www.TheOpsAuthority.com/podcast/267 Connect with Sophia: Website: http://www.sophiavegadigitalmarketing.com Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Today on The Ops Authority Podcast, I’m sharing the four-quadrant framework to help you as an operations professional understand the value of annual reflections as 2024 ends. I’m sharing how you can apply this framework to various aspects of business, such as marketing, operations, or individual team members. Systematic reflection helps you identify strengths, weaknesses, and areas for improvement in your operations business. For full show notes, check out www.TheOpsAuthority.com/podcast/266 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Today on The Ops Authority Podcast, I'm sharing my personal journey from corporate America to entrepreneurship, the challenges I faced, and the strategies that helped me achieve business success. I’m diving into 8 key lessons that have kept me motivated and helped me scale my business while staying true to my purpose. Plus, I’ll be sharing insights on how you can apply these strategies to your own growth as an operator. Tune in to learn how you can overcome obstacles and set yourself up for success! For full show notes, check out www.TheOpsAuthority.com/podcast/265 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for another episode of the "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss key metrics for tracking to drive meaningful impact and how to navigate the delicate balance between automation and founders’ involvement in their businesses. Lynette also shares valuable insights on offering support from within the business while complementing the coach's external guidance. This episode offers practical tools for building trust, maintaining effective communication, and showcasing your contributions to a company's success. For full show notes, check out www.TheOpsAuthority.com/podcast/264 Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com Instagram: www.instagram.com/_lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today’s episode of The Ops Authority Podcast, we’re featuring Jocelynne Isaacs, a forward-thinking Director of Operations with a DOO certification under her belt. We explore the dynamic journey of applying operational excellence across multiple business contexts, from leading established companies to launching new ventures. Jocelynne shares valuable insights about maximizing professional development opportunities, creating value as an intrapreneur, and building operational systems that scale. If you're an employee striving to broaden your impact or a business owner working to solidify your operational foundation, this episode provides valuable strategies. We dive into how you can convert side ventures into fully-fledged businesses and introduce new services within existing operations, highlighting the essential components of operational expansion and long-term success. For full show notes, check out www.TheOpsAuthority.com/podcast/263 Connect with Jocelynne: Website: https://www.thefreedompros.com/ Instagram: https://www.instagram.com/josi_kristine/ Facebook: https://www.facebook.com/jocelynne.isaacs/ Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, we're diving deep into the operational journey with Amber Monaco, owner of "You Need an Amber." From her start as a Navy paralegal to becoming a sought-after operations specialist, Amber shares invaluable operators' insights for professionals at all stages. We explore strategies for diversifying your operational skills, optimizing large-scale corporate environments, and balancing personal life with professional growth. Whether you're managing projects, navigating corporate structures, or planning your next career move, this episode is full of tips to refine your operational skills and position yourself for future success. For full show notes, check out www.TheOpsAuthority.com/podcast/262 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for our new "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss innovative ways to surprise and delight retainer clients, strategies for effectively managing multiple clients, and tips for keeping your offers simple when pitching to clients. Lynette shares her insights from years of experience supporting female CEOs, while I offer complementary perspectives. This episode is packed with practical advice for leveraging your operational skills, whether you're building your own business or advancing your career as an employee. For full show notes, check out www.TheOpsAuthority.com/podcast/261 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today’s episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Jessica shares strategies for creating trust and intimacy at scale. We highlight the power of storytelling, focusing on client transformation rather than technical details. Jessica shares about intentional visibility to avoid burnout and stresses the significance of quality interactions over quantity. This episode is a great one that shares the value of authenticity, personal connections, and leveraging digital platforms to cultivate meaningful business relationships. For full show notes, check out www.TheOpsAuthority.com/podcast/260 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a “leadership sabbatical”. This structured approach allows overwhelmed business leaders to step back from daily operations and focus on strategic decision-making. Alyson outlines a three-phases process: preparation, sabbatical, and reintegration. We talk about the crucial role of operators in creating systems and boundaries to support leaders. By implementing this method, leaders can have growth, empower their teams, and enhance their businesses. For full show notes, check out www.TheOpsAuthority.com/podcast/259 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Today on The Ops Authority Podcast I’m sharing some powerful ways to grow as an operator — even if you’re not ready for the DOO Certification! I am sharing the concept of your “next best self” (NBS) as a guiding principle for development. I share the importance of a supportive network, self-awareness, and motivation. I am also sharing a way that you can grow as an operator with The Ops Academy! Tune in to hear more! For full show notes, check out www.TheOpsAuthority.com/podcast/258 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Welcome back to another episode of The Ops Authority podcast! On today’s episode, I have Mylesha Morgan Ramey on to share her inspiring journey from actress to DOO. Mylesha shares her unconventional career path, the challenges she faced, including a significant layoff, and how the DOO Certification and community played a crucial role in her transformation. We heavily discuss the importance of community, personal growth, and adaptability in navigating career transitions. Mylesha’s story serves as a testament to the power of resilience and the value of investing in your professional development! For full show notes, check out www.TheOpsAuthority.com/podcast/257 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today’s episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to success within our employee track. We chat about the importance of strategic prioritization, trust-building, and the creation of standard operating procedures. Bonnie emphasizes how the DOO Certification equipped her with practical skills that she applied in her role, transforming her professional path and allowing her to make significant contributions in her employee role. For full show notes, check out www.TheOpsAuthority.com/podcast/256 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network