Sheena Joseph

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CX MasterBytes is not just a book; it’s a testament to the power of shared knowledge and collective growth in customer experience. It is intended to serve as a foundational resource for CX enthusiasts and budding professionals alike, regardless of...

How do you build the foundations of Customer Experience in your organization?How do you craft genuine, authentic customer experiences with today's people, processes, and technology?Discover "CX MasterBytes" by Sheena Joseph, a seasoned leader in...