The Ops Authority

On today’s episode of The Ops Authority Podcast, we’re featuring Jocelynne Isaacs, a forward-thinking Director of Operations with a DOO certification under her belt. We explore the dynamic journey of applying operational excellence across multiple business contexts, from leading established companies to launching new ventures. Jocelynne shares valuable insights about maximizing professional development opportunities, creating value as an intrapreneur, and building operational systems that scale. If you're an employee striving to broaden your impact or a business owner working to solidify your operational foundation, this episode provides valuable strategies. We dive into how you can convert side ventures into fully-fledged businesses and introduce new services within existing operations, highlighting the essential components of operational expansion and long-term success. For full show notes, check out www.TheOpsAuthority.com/podcast/263 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, we're diving deep into the operational journey with Amber Monaco, owner of "You Need an Amber." From her start as a Navy paralegal to becoming a sought-after operations specialist, Amber shares invaluable operators' insights for professionals at all stages. We explore strategies for diversifying your operational skills, optimizing large-scale corporate environments, and balancing personal life with professional growth. Whether you're managing projects, navigating corporate structures, or planning your next career move, this episode is full of tips to refine your operational skills and position yourself for future success. For full show notes, check out www.TheOpsAuthority.com/podcast/262 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

In this episode of The Ops Authority Podcast, I'm joined by Lynette Robinson for our new "Ops Edition" Q&A. We're tackling operators' questions from our community, covering topics crucial for both business owners and employees in the operations field. We discuss innovative ways to surprise and delight retainer clients, strategies for effectively managing multiple clients, and tips for keeping your offers simple when pitching to clients. Lynette shares her insights from years of experience supporting female CEOs, while I offer complementary perspectives. This episode is packed with practical advice for leveraging your operational skills, whether you're building your own business or advancing your career as an employee. For full show notes, check out www.TheOpsAuthority.com/podcast/261 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today’s episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Jessica shares strategies for creating trust and intimacy at scale. We highlight the power of storytelling, focusing on client transformation rather than technical details. Jessica shares about intentional visibility to avoid burnout and stresses the significance of quality interactions over quantity. This episode is a great one that shares the value of authenticity, personal connections, and leveraging digital platforms to cultivate meaningful business relationships. For full show notes, check out www.TheOpsAuthority.com/podcast/260 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a “leadership sabbatical”. This structured approach allows overwhelmed business leaders to step back from daily operations and focus on strategic decision-making. Alyson outlines a three-phases process: preparation, sabbatical, and reintegration. We talk about the crucial role of operators in creating systems and boundaries to support leaders. By implementing this method, leaders can have growth, empower their teams, and enhance their businesses. For full show notes, check out www.TheOpsAuthority.com/podcast/259 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Today on The Ops Authority Podcast I’m sharing some powerful ways to grow as an operator — even if you’re not ready for the DOO Certification! I am sharing the concept of your “next best self” (NBS) as a guiding principle for development. I share the importance of a supportive network, self-awareness, and motivation. I am also sharing a way that you can grow as an operator with The Ops Academy! Tune in to hear more! For full show notes, check out www.TheOpsAuthority.com/podcast/258 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Welcome back to another episode of The Ops Authority podcast! On today’s episode, I have Mylesha Morgan Ramey on to share her inspiring journey from actress to DOO. Mylesha shares her unconventional career path, the challenges she faced, including a significant layoff, and how the DOO Certification and community played a crucial role in her transformation. We heavily discuss the importance of community, personal growth, and adaptability in navigating career transitions. Mylesha’s story serves as a testament to the power of resilience and the value of investing in your professional development! For full show notes, check out www.TheOpsAuthority.com/podcast/257 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Did you know that we have two different tracks that you can take within the DOO Certification? We have the business builder track and the employee track. In today’s episode, I am chatting with Bonnie Hoffman, a graduate of the Director Of Operations Certification as she shares her journey to success within our employee track. We chat about the importance of strategic prioritization, trust-building, and the creation of standard operating procedures. Bonnie emphasizes how the DOO Certification equipped her with practical skills that she applied in her role, transforming her professional path and allowing her to make significant contributions in her employee role. For full show notes, check out www.TheOpsAuthority.com/podcast/256 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today’s episode I am sharing the specific steps that I take to scale small businesses. I introduce my seven-step method that is specifically designed to help small businesses grow effectively. I highlight the importance of operational leadership, structured processes, and strategic planning while also sharing about the need for financial awareness and robust communication. This was a powerful episode that you aren’t going to want to miss! Tune in! For full show notes, check out www.TheOpsAuthority.com/podcast/255 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Welcome back to another episode of The Ops Authority Podcast! Today, I'll be discussing how to position yourself as a strategic partner using the Strategic Mapping Model™. I'll emphasize the importance of understanding a leader's vision and both the current and future state of the business. This model effectively identifies what is working and what isn’t, helping you propel yourself as a strategic partner. I will also outline the financial benefits and growth opportunities for strategic partners. Additionally, you'll hear a clip from one of my students, Evelyn, who explains how the Strategic Mapping Model™ has enhanced her role as a strategic partner in her career. Tune in to discover how this model can elevate your position as a strategic partner! For full show notes, check out www.TheOpsAuthority.com/podcast/episode254 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares more about the Strategic Mapping Model™, explaining its huge impact on her business and clients and how it truly helped her achieve success through practical and tactical planning. Tune in to hear Kim’s story! For full show notes, check out www.TheOpsAuthority.com/253 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today’s episode, I am sharing an episode that I did on the podcast “Growing Pains” with Alyson Caffrey. Tune in as I share about my personal and professional journey while balancing a family. We discuss the challenges of leaving a corporate career to start a business while prioritizing family. I emphasize the importance of intuition, empathy, and understanding individual needs in both parenting and leading a team. I talk about self-discovery, reinvention, and the significance of operations in entrepreneurship. I hope that this episode can inspire you to balance motherhood and business, and the value of being ambitious and going for your goals no matter the obstacles. For full show notes, check out www.TheOpsAuthority.com/252 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Have you used case studies in your business? On today’s episode, I am chatting with Dana Owens, owner of Next Level Copy, where we dive into the power of case studies for service providers. We discuss how case studies not only establish credibility but also showcase the effectiveness of our services and help attract our ideal clients. Case studies are much more than just testimonials. They provide a detailed report on how our services can truly help our potential clients. Case studies not only enhance our service offerings but also drive growth of our businesses. Tune in to see how you can use case studies in your business! For full show notes, check out www.TheOpsAuthority.com/podcast/251 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today’s episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessing the power of curiosity and the importance of the practice of self-care for operators. We also chat through establishing clear expectations within working relationships and address the emotional toll that our role as operators can entail and Lee shares strategies for recharging our energy. This episode shares the significance of showing up as our best selves to effectively support the leaders we are supporting. For full show notes visit TheOpsAuthority.com/podcast/250 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

As operators, we are used to being behind the scenes. It’s where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today’s episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing specialist, and CEO/Founder of The Connection Agency. Together we dive into the necessity of mindset shifts, the development of confidence, and creating authentic relationships for effective sales. Ryann shares tactical skills for initiating sales conversations and the importance of trust and rapport. This is an episode you are going to want to dive into if you are finding that sales are hard. For full show notes visit TheOpsAuthority.com/podcast/249 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

I had the honor to be invited as a guest on “Confessions of a Terrible Leader” with Layci Nelson. I’m excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing on new hires, and my confession on not properly communicating expectations to new hires. I can’t wait for you to tune in to this episode and let me know what you think about it! For full show notes visit TheOpsAuthority.com/podcast/248 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I'm thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly loves. She gives a glimpse into her company, Backstage Ops, and her approach to business operations. She dives into her business shift from working on a retainer basis to running an agency. Throughout our conversation, Kara continually reflects on the profound influence that the Director of Operations Certification has had on her career. This was an amazing episode with Kara Barnes—an episode filled with profound lessons and actionable advice for anyone looking to enhance their operations career. Tune in for an incredible dose of inspiration and strategic wisdom right here on The Ops Authority Podcast! For full show notes visit www.TheOpsAuthority.com/podcast/247 Stay Connected: Join the Ops Insiders FREE Facebook community! Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Welcome back to another episode of The Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations. She’s currently a consultant with a focus on team development. We dive into Sarah’s shift from doing fractional work to embracing a consulting role, further explaining her desire to help businesses thrive through the strategic crafting of teams and organizational structures. Sarah shares more about her consulting methodology, which encompasses the creation of team roles and responsibilities, the provision of developmental frameworks, and the offering of coaching services. I commend Sarah for her remarkable growth and encourage you to join the next cohort of the Director Of Operations Certification! This was a great episode on aligning your work with your passion, taking decisive action, and continuing to refine your business processes to achieve success! For full show notes visit www.TheOpsAuthority.com/podcast/246 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network

On today’s episode of The Ops Authority Podcast, I am sharing more about the Strategic Mapping Model™ and its significance for Directors Of Operations. It is not just a tool but the foundation of what we do as certified Directors Of Operations. The Strategic Mapping Model™ doesn’t just streamline operations but it builds freedom. I’m sharing those four freedoms that it gives to you on today’s episode, so tune in! For full show notes visit www.TheOpsAuthority.com/podcast/245 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network

Do you know the difference between a business plan and a Strategic Mapping Model™? In today's episode, I am sharing those differences. The Strategic Mapping Model™ is taught in the Director of Operations Certification Program and is more practical for small businesses in today’s digital economy. It provides a clear, interactive framework that aligns strategic vision with daily operations. While traditional business plans are outdated, the Strategic Mapping Model™ is not. Check out this episode to hear more about why you should be incorporating the Strategic Mapping Model ™ into your services for clients! For full show notes visit www.TheOpsAuthority.com/podcast/244 Other Ways to Connect with Me: Private Facebook Community Facebook Page Instagram Brought to you by the HubSpot Podcast Network